Revised Visiting Hours & ARRANGEMENTS

10 August 2020

Dear Family and Friends,

Update: Infection control measures at SPC

Good news!!

The latest announcement from Queensland’s Chief Health Officer shortly after 9am this morning mean that we can resume visits and access to the same level they were prior to the lockdown. This on the day that Victoria has reported its highest number of deaths due to the pandemic highlights the need to maintain an elevated vigilance.


What this means:

Retirement Units: Restrictions on visitors entering and residents exiting are lifted effective 12 midday on 10 August 2020. Any resident who has set up delivery of supplies etc. and wishes to continue the service can do so – simply keep placing your order in the same manner as you have been.


Residential Aged Care:

The two main imposts to visiting under the latest QHealth directive are:-

  • The requirement to have a current (2020) influenza vaccination

  • A maximum of 2 visitors at any one time

The additional impositions remain as follows

  • Appointments are still highly recommended – this is to comply with the 2 visitor rule and hopefully to alleviate congestion at the sign in-point. Preference will be given to those who have booked in the instance of excess visitors.

  • Visiting hours will remain 8:30am -4:30pm. At this time it is envisaged that this will remain until such time as the maximum number of visitors permissible is lifted.

  • There is no longer a time limit.

  • Visits must only be conducted in a resident’s room or in any of the outdoor spaces.

  • Visitors are NOT to enter the internal communal spaces or to proceed to another residents room

  • Children are allowed to visit – however like everyone must have a current (2020) flu vaccination

  • In the short term you will be required to wear a mask. We will be guided by QHealth on this matter. Requirement have not been outlined at the time of posting so we will be maintaining this requirement at this stage.


As previous you will be require to sign a declaration confirming that

  • In the past 48 hours (2 days) I have not experienced any of the following - a fever; a cough; a sore throat; shortness of breath (other than normal symptoms associated with an ongoing non-contagious illness); or generally felt unwell

  • To the best of their knowledge they have not been in contact with anyone who has been tested for the COVID-19 virus or placed into self-isolation during the preceding 14 days

  • Neither I nor any member of my household have returned to Australia from overseas in the past 14 days

  • During the past 14 days you have not been in a COVID hotspot

  • That you do not have a temperature equal to or higher than 37.5 degrees.

Residents leaving the facility are permitted to leave the facility in line with the extract below:

The operator of a residential aged care facility in the State of Queensland may permit a resident to leave the facility, including to receive end of life or palliative care, receive or access health care, attend small family gatherings, undertake exercise, or attend a funeral.

To assist SPC with any future contact tracing you will be asked to fill out a declaration stating where you are taking a resident and you will be required to inform us if any member of your party becomes ill in the 14 days following the outing.

Given the events of the past fortnight this will be monitored a little more closely. We ask that if you are going to a coffee shop for example that you choose a place in a smaller environment and NOT the larger centres such as Grans Plaza, Sunnybank Hills etc. We strongly encourage external visits to be limited to your homes and/or parks or open spaces.

Aditionally virtual visits remain an option - if you require assistance with establishing a virtual visit please call reception on 3800 7188 or by emailing

As always we thank all our families and friends for your ongoing support and commitment to keeping our communities safe.