Revised Visiting Hours & ARRANGEMENTS

24 September 2020

Dear Family and Friends,

Update: Infection control measures at SPC

Good news!!

Following the Queensland Chief Health Officers announcement this morning we can again welcome visitors back on site from Friday 25 September. This is a welcome announcement to so many who have missed that personal contact with loved ones.


SPC would like to thank everyone for their patience and support during this time. Hopefully the lifting of restrictions will allow a return to some sort of normality and represents an extended period of ongoing interaction with family and friends.


What this means:


Retirement Units:

Restrictions on visitors entering and residents exiting are lifted once the front gates are opened by security on Friday morning 25 September 2020.

Any resident who has set up delivery of supplies etc. and wishes to continue the service can do so – simply keep placing your order in the same manner as you have been.

Activities and gathering can take place but the group must not exceed 30 people.


Residential Aged Care:

The two main imposts to visiting under the latest QHealth directive are:-

  • The requirement to have a current (2020) influenza vaccination (you must provide SPC with a copy of the certificate)
  • A maximum of 2 visitors at any one time

The additional impositions remain as follows

  • Appointments are still highly recommended – this is to comply with the 2 visitor rule and hopefully to alleviate congestion at the sign in-point. Preference will be given to those who have booked in the instance of excess visitors.
  • Visiting hours will remain 8:30am -4:30pm. Once again, it is envisaged that this will remain until such time as the maximum number of visitors permissible is lifted.
  • There is no time limit.
  • Visits must only be conducted in a resident’s room or in any of the outdoor spaces.
  • Visitors are NOT to enter the internal communal spaces or to proceed to another residents room
  • Children are allowed to visit – however like everyone must have a current (2020) flu vaccination
  • You are not required to wear a mask however if you have one we would appreciate you wearing it whilst you move through the facility.

As you have had to do previously you will be require to sign-in electronically and declare that:-

  • In the past 48 hours (2 days) I have not experienced any of the following - a fever; a cough; a sore throat; shortness of breath (other than normal symptoms associated with an ongoing non-contagious illness); or generally felt unwell
  • To the best of their knowledge they have not been in contact with anyone who has been tested for the COVID-19 virus or placed into self-isolation during the preceding 14 days
  • Neither I nor any member of my household have returned to Australia from overseas in the past 14 days
  • During the past 14 days you have not been in a COVID hotspot
  • That you do not have a temperature equal to or higher than 37.5 degrees.

Residents leaving the facility:

As before residents will be allowed to leave the facility for health appointments and small family gatherings should they be well enough to do so. There will however be a few caveats.

  • You must consult with the CN or RN or duty.
  • To assist SPC with any future contact tracing you will be asked to fill out a declaration stating where you are taking a resident and you will be required to inform us if any member of your party becomes ill in the 14 days following the outing.
  • Given the events of the past few weeks this will be monitored a little more closely. We ask that if you are going to a coffee shop for example that you choose a place in a smaller environment and NOT the larger centres such as Grand Plaza, Sunnybank Hills etc. We strongly encourage external visits to be limited to your homes and/or parks or open spaces.

Staff movement

  • We will continue to ask our staff not to work for more than one employer as per the recommendations of the Aged care Directive.
  • If staff or contractors (both health professionals and trades people) have worked elsewhere during the past 14 days they will be required to wear a single-use surgical mask while they are on-site.

As always we thank all our families and friends for your ongoing support and commitment to keeping our communities safe.