Revised Visiting Hours & ARRANGEMENTS

22 June 2020


Dear Family and Friends,

Update: Infection control measures at SPC

In the ever changing world that we live in regulations have changed again and with them our restrictions are eased once again. The two main imposts to visiting under the latest QHealth directive are:-

  • The requirement to have a current (2020) influenza vaccination
  • A maximum of 2 visitors at any one time

As previous you will be require to sign a declaration confirming that

  • In the past 48 hours (2 days) I have not experienced any of the following - a fever; a cough; a sore throat; shortness of breath (other than normal symptoms associated with an ongoing non-contagious illness); or generally felt unwell
  • To the best of their knowledge they have not been in contact with anyone who has been tested for the COVID-19 virus or placed into self-isolation during the preceding 14 days
  • Neither I nor any member of my household have returned to Australia from overseas in the past 14 days
  • During the past 14 days you have not been in a COVID hotspot
  • That you do not have a temperature equal to or higher than 37.5 degrees.


What’s changing with regards to visiting arrangements?

The situation continues to evolve quickly, and we are closely monitoring the advice of state and federal health authorities to protect our residents.

  • Appointments are still highly recommended – this is to comply with the 2 visitor rule and hopefully to alleviate congestion at the sign in-point. Preference will be given to those who have booked in the instance of excess visitors.
  • Visiting hours will remain 8:30am -4:30pm. At this time it is envisaged that this will remain until such time as the maximum number of visitors permissible is lifted.
  • There is no longer a time limit.
  • Visits must only be conducted in a resident’s room or in any of the outdoor spaces.
  • Visitors are NOT to enter the internal communal spaces or to proceed to another residents room
  • Children are allowed to visit – however like everyone must have a current (2020) flu vaccination


What’s changing with regards to residents leaving the facility?

These restrictions have now been lifted in the latest directive. Residents are permitted to leave the facility in line with the extract below:

The operator of a residential aged care facility in the State of Queensland may permit a resident to leave the facility, including to receive end of life or palliative care, receive or access health care, attend small family gatherings, undertake exercise, or attend a funeral.

To assist us with any future contact tracing you will be asked to fill out a declaration stating where you are taking a resident and you will be required to inform us if any member of your party becomes ill in the 14 days following the outing.


What else is changing?

All other options previously highlighted remain in place

  • The use of the grounds within the facility
  • Dedicated space for visiting through the window – for those that don’t have a flu vaccination.
  • Virtual visiting via electronic devices

One again a reminder that activities have returned to a normal program. You may need to take this into consideration when contemplating a visiting time. As we did previously we will post the activities program on the Facebook page for family and friends to monitor.

We envisage returning to business as usual once the restriction on the number of visitors has been lifted. The process of temperature checks and signing in will probably remain into the future but visiting hours will return to unrestricted once this requirement is lifted. We are in the process of purchasing equipment which will automatically record your temperature on entry. Over the coming weeks we hope that visitors will have mastered the iPad sign-in so they can enter as reception hours will return to normal at this point also.


Again we thank all our families and friends for your ongoing support and commitment to keeping our communities safe.